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Business organization by customer focused layers
The traditional business model of separated teams, or silos, for marketing, sales, development and support simply is no longer working for B2B companies. This business model is prone to a waste in...
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Fail Fast, Learn Faster
This week’s post focuses on the closing comment of Chris O’Neil, MD of Goggle Canada, during a panel discussion on Innovation at Salesforce Company Tour: “Innovation is about getting people to learn...
View ArticleInnovation – Start with Customer Pain Points
This past week, my January 2 post “Innovation – Start with Customer Pain Points” has become the most viewed post as reported in the stats I collect from the WordPress site. Since posting, the article...
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Do you think shareholder expectations stifle innovation?
It’s been an interesting few weeks in the world of smart phone technology and the markets. First Apple releases a cheaper iPhone 5C, and though sales are robust, investors react negatively while they...
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True Innovators welcome competition
On more than one occasion lately, I’ve had the opportunity to hear innovators speak about “the competition” as something that they welcome and who can help them advance their own market footprint. A...
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What is Innovation anyway
This week I went to a Hacking Health Toronto meetup titled “Life After Hackathon – what happens next?”. This week’s meeting was a follow-up to a Hackathon event they held last fall, where two of the...
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Why is the Canadian Tech Entrepreneurial Dream too often just a wish for a...
Maybe it’s because I’ve spent some time out of the country that I notice it so much. Sometimes you have to step outside and come back in to really see things that need to be questioned. So what am I...
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Publish, Search, Fulfill, Converse – Apps for the Customer Centric Enterprise
(Keynote Conversation with JP Rangaswami Salesforce.com @ Mesh 13) I had the opportunity to attend Mesh 13 last week and walked away truly inspired by the people and ideas that I was exposed to. I...
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When should you “unbundle” a product or service?
We often see large companies creating bundles of products or services. They do this for a myriad of reasons – it can attract more customers or reduce customer churn, it can reduce the operational...
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Business to Everyone – Offering an online solution as a business-ready...
More and more these days the lines between whether a company is strictly servicing a Business-to-Business market or a Business-to-Consumer market is blurring. Traditional B2B companies that once...
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